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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Business Intelligence in Microsoft Dynamics CRM

Business intelligence (BI) is becoming increasingly important to well-functioning companies, and depending on whom you are talking with about BI, it can vary in its definition. Wikipedia defines BI as follows: “Business intelligence (BI) refers to skills, technologies, applications and practices used to help a business acquire a better understanding of its commercial context. Business intelligence may also refer to the collected information itself.”

BI in the following descriptions involves gathering and presenting relevant data on current processes, structure, and organization, including business analysis and planning.

With the right customizations and additions, Microsoft Dynamics CRM can provide ...

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