Hour 3. The Business Roadmap

In this hour, we will dive into the concept of business processes and the capturing and matching of business processes to the technology application Microsoft Dynamics CRM. Taking a deeper look at business processes supports the ultimate goal of getting the highest level of utilization from the application.


Fundamental changes need to take place in a company for CRM to be a success, and some companies have an advantage. They have made many of these changes. They have management that gets how technology and process impact each other, and they have synergy between business ...

Get Sams Teach Yourself Microsoft now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.