Hour 6. Managing Leads
Managing leads is the beginning of a sales process and one core reason for using a CRM application. In this hour, we dive into the world of leads and the meaning of leads in the world of Microsoft Dynamics CRM. A lead is an unqualified person that has the potential to become a new customer.
A Little History
A lead is an unqualified contact that is associated with a company. This unqualified contact can come from a number of places, including a collected business card, a purchased list, a referral, a trade show, a seminar, or a random ...