O'Reilly logo

Sams Teach Yourself Microsoft by Anne Stanton

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Hour 6. Managing Leads

Managing leads is the beginning of a sales process and one core reason for using a CRM application. In this hour, we dive into the world of leads and the meaning of leads in the world of Microsoft Dynamics CRM. A lead is an unqualified person that has the potential to become a new customer.

A Little History

A lead is an unqualified contact that is associated with a company. This unqualified contact can come from a number of places, including a collected business card, a purchased list, a referral, a trade show, a seminar, or a random ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required