Outsourcing—Another Method of Achieving Your Solution Vision
Outsourcing is what I consider the fifth technology perspective, after the Conservative, Mainstream, Close Follower, and Leading Edge approaches. Most of this book assumes that your company owns and manages the SAP infrastructure necessary to implement your SAP solution. I also assume that the members of your SAP Technical Support Organization are employed or contracted by you, and not by a third-party outsourcing firm. In these final few sections of Chapter 3, however, I open the door to considering outsourcing these key assets instead, as illustrated in Figure 3.8.
Figure 3.8. From both a business and IT point of view, outsourcing represents a unique technology perspective.
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