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SAP Planning: Best Practices in Implementation by George W. Anderson

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Lowering TCO Through People and Processes

Although the procurement and deployment of technology plays an obvious role in total cost of ownership analysis, you must remember that people and processes play equally key roles. No one area is greater than the other two, as is clearly illustrated in Figure 5.7. Instead, a balance must be achieved.

Figure 5.7. Technology, people, and processes all play key interdependent roles in evaluating the total cost of ownership of a particular solution.

It is not uncommon, unfortunately, to be inclined to carefully estimate people and technology costs, only to downplay the process costs of a particular solution. ...

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