The rapid deployment approach to staffing an SAP Technical Support Organization is based on a morphed resume-to-hire and staff-testing approach, with the following modifications:
The human resources organization is neither responsible for developing technical job descriptions nor performing technical references; rather, the SAP support organization is (leveraging templates that I include on the Planning CD found at the back of the book).
A technical phone screen takes the place of separate general and technical phone screens and interviews.
Role-playing via customer simulation scenarios during a single “group” technical interview takes the place of testing and multiple technical interviews.
This single role-playing ...