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SAP Planning: Best Practices in Implementation by George W. Anderson

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Feedback Loops—Improving the Value of Training

Feedback loops not only improve the quality of training delivered over time, but they can actually help prove that the training being delivered is effective, timely, appropriate, complete, and accurate. The best way that I have found to create a really useful feedback loop is to determine who a particular organization’s customer is, and then to talk to or otherwise obtain feedback from that customer. For example, to improve the value of end-user training in a particular functional area, it only makes sense that training feedback needs to originate from the people receiving the most benefit from the training—the end users.

It gets more complicated, however, as support organizations grow larger and ...

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