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SAP Planning: Best Practices in Implementation by George W. Anderson

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The Most Overlooked Critical SAP Support Function

Although it is true that many SAP specialist support functions and skillsets can be called critical, I have consistently found one important area that tends to be overlooked until the last minute—Computer Operations for the SAP enterprise, or the SAP Operations staff.

SAP Operations Expectations

Most often, the team tasked with managing and generally supporting the SAP infrastructure when it is beyond special-project status is labeled “Computer Operations” or simply Operations. For our purposes here, I wish to label all but the most basic outfits “SAP Operations.” This team usually already supports other mission-critical computing systems, is staffed or organized to do so 24×7, and is familiar ...

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