May 2003
Intermediate to advanced
720 pages
21h 14m
English
Content preview from SAP Planning: Best Practices in ImplementationBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Preparing SAP Operations and the Help Desk
At this point, the operations team should already be experienced with supporting SAP. Over the last few months, they’ve monitored the system from a performance and availability perspective, assisted pre-production users (like developers and testers) in resolving issues, and so on. The help desk should have been established and staffed by now, and should be currently focused on learning how to report, escalate, and resolve issues. In rare cases, however, I’ve seen SAP customers hold off on putting together the help desk until a few weeks before Go-Live. It’s by no means a best practice, but with everything else going on, it happens. In these cases, it is most often the operations team (or a subset of ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.