CHAPTER 7

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Approach to End User Training and Support Best Practices

What is the point in implementing a robust system without adequate training provided to the end users? Now, one of the common pitfalls is the lack of training, support and transition will lead to a disaster. Let us see how we can leverage best practices to implement robust end user training, support, and transition plan. You’d concur that training is key to the success of an ERP implementation and should meet the following objectives:

  • Enable end users to do their daily work with the ERP system
  • Robust organizational change management to support the changes of the working dynamics ...

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