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SAP R/3 Handbook, Third Edition, 3rd Edition by Jim Keogh, Jose Hernandez, Franklin Martinez

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SAP Services Overview

Since the start of the boom of SAP R/3, SAP put in place a comprehensive set of quality services to help customers during the process of implementing and supporting their SAP solutions, and they are in constant evolution and improvement.

These services include product information, education services, installation and upgrade services, consulting, and more. All this can be found in the SAP Service Marketplace (http://service.sap.com).

SAP bases its support services mainly on remote connections with customers through the international networks.

Administrators, support personnel, and consultants should be particularly familiar with the former SAP Online Service System (OSS), now known as SAPnet-R/3 front end, which is now ...

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