Appendix B ITIL Framework Summary
The Five ITIL Volumes
Service Strategy
The Service Strategy book provides a view of ITIL that aligns business and information technology. It specifies that each stage of the service lifecycle must stay focused upon the business case, with defined business goals, requirements and service management principles.
Service Design
The Service Design book provides guidance upon the production/maintenance of information technology policies, architectures, and documents.
Service Transition
The Service Transition book focuses upon change management role and release practices, providing guidance and process activities for the transition of services into the business environment.
Service Operation
This book focuses ...
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