Example 3.1. Summarizing Data

Goal

Summarize the observations in a data set by several categories.

Report

   Calls Received by Technical Support on January
 31, 2005

                                           
 Percent   Average
                                   Number   within
   Length of
Hour   Status of Problems         of Calls   Hour 
     Calls

9:00   Automated Troubleshooting     10       15% 
    0:05:19
       Resolved on Initial Call      44       68% 
 0:05:38 Tracked to ...

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