Say More About That

25Framework: How to Speak Up and Advocate for Yourself and Others

Having the right words is one thing, but sometimes we just need to understand the best way to approach a difficult discussion. What follows is a high‐level framework with an example to highlight the process of speaking up. Using this framework gives you the opportunity to choose your own language and approach, but still navigate speaking up with grace.

For a simple example, imagine you have put a deposit down on web design services, but the company is not meeting your expectations and is missing deadlines. You'd like to request a refund and find someone else to do the work. Start the conversation at level I of pushing back and speaking up.

1. State your concerns with grace and empathy. “I notice that you have not been keeping up with the schedule you committed to. I am concerned because the delays are impacting me in other areas of our planning. I understand that sometimes things happen that may impact our initial plans.”
2. Briefly recap the facts, including any actions you took to attempt to correct the issue. “We have attempted to express our concerns with the schedule in meetings and have reached out several times to check in, but things still are not progressing in a timely fashion.”
3. State your desired outcome. “Since you are not able to adhere to the schedule we agreed to, I would like a refund of my deposit so I can move forward with identifying another partner to execute the work.”

Here is an actual email ...