Book description
The Mount Sinai and Mass General Brigham hospital systems took different approaches to automating routine administrative processes, but both found success. The reason: They both combined technical and process knowledge, scored and prioritized individual processes on their automation potential, and involved front-line workers in the implementation. Their experiences hold lessons for other organizations looking to automate routine processes.
Product information
- Title: Scaling Automation: Two Proven Paths to Success
- Author(s):
- Release date: February 2024
- Publisher(s): MIT Sloan Management Review
- ISBN: 53863MIT65319
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