Scaling Automation: Two Proven Paths to Success
Lessons from two leading hospital systems show how to overcome the obstacles to automation.
The Research
- More than a dozen personnel at the Mass General Brigham and Mount Sinai health systems were interviewed about the process of deploying new automation, examples of automation applications, and staff members’ responses to the benefits of automation within the organization.
- Additionally, internal documents from both hospitals were reviewed to determine how they evaluated automations for approval.
- The authors also accessed data on estimated savings from automations at Mass General Brigham.
- One of the coauthors (Berkowitz) was the first director ...
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