Scaling BPM Adoption from Project to Program with IBM Business Process Manager

Table of contents

1. Notices
   1. Trademarks
2. Preface
   1. The team who wrote this book
   2. Now you can become a published author, too!
   3. Comments welcome
   4. Stay connected to IBM Redbooks
3. Chapter 1: Introduction
   1. Business process management
      1. Managed business process
      2. Business processes
      3. Process automation, visibility, and control
   2. IBM Business Process Manager V7.5
   3. The importance of a successful BPM project
   4. Moving from project to program
      1. BPM enablement through skills development
      2. The importance of a BPM program
      3. Creating a BPM program by getting your projects noticed
   5. How this book is organized
4. Chapter 2: Business scenario used in this book
   1. The company
   2. The people
   3. The process
      1. The milestones and activities
      2. The call center representative onboarding process
   4. The pain points and goals
5. Chapter 3: Process discovery
   1. Creating a culture of process ownership
      1. Process ownership must become a cultural phenomenon
      2. Process ownership will change a manager’s perspective
   2. Identifying business processes with an inventory
      1. Maintaining a process inventory with Blueworks Live
      2. Conducting the first interview
      3. Setting a compass bearing with value chain analysis
   3. Assessing business processes for business impact
      1. Conducting a process improvement and discovery workshop
      2. Agenda for a Process Improvement and Discovery Workshop
      3. Pain assessment
      4. Risk assessment
      5. Process selection for discovery and analysis
   4. Discovering processes with Blueworks Live
      1. Helpful discovery exercises
      2. Recognizing patterns in business processes
      3. Defining the business case (1/2)
      4. Defining the business case (2/2)
   5. Analyzing business processes with Blueworks Live
      1. Process re-engineering in Blueworks Live (1/2)
      2. Process re-engineering in Blueworks Live (2/2)
      3. Playing it all back with Playback Zero
   6. Next steps
6. Chapter 4: Implementing a BPM project
   1. Business process implementation overview
      1. Anatomy of a playback
      2. Business process development life cycle
   2. Implementing business processes with IBM Business Process Manager V7.5
      1. Process Center
      2. Process Designer
      3. Integration Designer
   3. Methodology and design guidelines
      1. Playback planning
      2. Authoring and style guidelines (1/2)
      3. Authoring and style guidelines (2/2)
   4. Design patterns
   5. Integration guidelines
   6. Testing
   7. General best practices
7. Chapter 5: Deploying a process
   1. Overview of core concepts
   2. Process center
   3. Where do you deploy
      1. Process Center server (development environment)
      2. Process servers (test, staging, and production environment)
   4. When do you deploy
      1. Automatic deployments during development
      2. Manual deployments to runtime servers
   5. What do you deploy
      1. Process application
      2. Process application snapshot
      3. Business level application
      4. Tip
      5. Track
      6. Putting it all together using an example
8. Chapter 6: Managing a process
   1. Overview of measuring business processes
      1. Performance Data Warehouse
      2. Metrics (1/2)
      3. Metrics (2/2)
      4. Enabling decisions through reporting
      5. Enabling decisions through flexible processes
      6. Enabling decisions with the Optimizer tool
   2. Improving business processes
      1. Walking before you run
      2. Indicators of change
      3. Does the issue impact process goals
      4. What is the root cause
      5. What should change
      6. Continuous improvement
   3. From project to program
      1. Rolling up KPIs from project to program
      2. End-to-end monitoring
   4. Managing processes
9. Chapter 7: Business process governance
   1. Introduction
   2. Establishing strong executive sponsorship
   3. Establishing BPM guiding principles
   4. Establishing the BPM operating model
      1. The BPM operating model
      2. The operating model (governance) applied to a BPM project
   5. Establishing the BPM Center of Excellence
      1. Why we need a BPM CoE
      2. The charter of the BPM Center of Excellence
      3. Core responsibilities of the BPM CoE
      4. Evaluating the success of the BPM CoE
      5. How the BPM CoE will evolve
   6. BPM key roles
      1. BPM sponsor
      2. BPM process owner
      3. BPM CoE leader
   7. Defining the business process governance framework
10. Abbreviations and acronyms
11. Related publications
    1. Online resources
    2. Help from IBM
12. Back cover