
Chapter 1. Introduction 13
BPM transformation is a journey (Figure 1-9).
Figure 1-9 BPM transformation is a journey
A common theme throughout this book is that BPM has a lot more to do with
people than with technology. As stated recently by a BPM program director after
working more than six years to establish a BPM program, “With [BPM], it’s not
what you do that is so different. It’s how you do it. That is the big difference.”
Investment in skills development is equally as important, if not more important,
as the investment in technology. A BPM enablement plan with skills development
activities to help build foundational platform skills in the ...