September 2011
Beginner to intermediate
198 pages
4h 30m
English
book
Scaling BPM Adoption from Project to Program with IBM Business Process Manager
by Lisa Dyer, Flournoy Henry, Ines Lehmann, Fahad Osmani, Wim Peeters, Jonas Zahn, Duan Zihui
Content preview from Scaling BPM Adoption from Project to Program with IBM Business Process Manager
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Chapter 3. Process discovery 59
The types of processes that might be high risk to success with BPM
adoption are:
A single process owner is not identified or not available. For example:
– We are having trouble resolving issues by committee.
– Decisions are made only to be undone by protest.
A process is completely undiscovered. For example:
– We knew so little when we started, and now the process is far too complex
to continue. We are stuck.
– We did not fully understand the business case before we started.
There is no need or desire to make it better. Just automate the process.
For example:
– We automated a poor process and now we do more wrong faster.
– Where is the business impact? What can we measure to improve?
A simple process that is ...
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