September 2011
Beginner to intermediate
198 pages
4h 30m
English
book
Scaling BPM Adoption from Project to Program with IBM Business Process Manager
by Lisa Dyer, Flournoy Henry, Ines Lehmann, Fahad Osmani, Wim Peeters, Jonas Zahn, Duan Zihui
Content preview from Scaling BPM Adoption from Project to Program with IBM Business Process Manager
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Chapter 3. Process discovery 65
Forgetting about the computers
Imagine that there has been a solar flare and that all telephones, fax machines,
and computers in the world cease to function. We are left with typewriters, paper,
interdepartmental mail (brown envelopes), and a courier service. By modeling a
process in these terms, we can more easily dismiss and distinguish between a
system component from the value-added step the system performs.
Making no assumptions on implementation
Define the entire business process for a full contextual understanding of the
process and all participants and stakeholders. Do not skip modeling a step
because another system already does that activity. The activity is still a crucial
part of the process.
Reconciling ...
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