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Scenario-based e-Learning: Evidence-Based Guidelines for Online Workforce Learning by Ruth Colvin Clark

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CHAPTER 11

ELICITING CRITICAL THINKING SKILLS FOR SCENARIO-BASED e-LEARNING

When doing a task analysis, have you ever asked the subject-matter expert questions such as: “Why did you do that?” or “What made you think of that?” and get responses such as: “Well—you just know” or “It’s kind of intuitive” or “You can’t really teach that—it’s just something you have to get a feeling for.” Your expert is not trying to be obtuse. It’s just that he or she has a lot of tacit knowledge—knowledge that cannot be readily articulated. Experts literally can’t tell you what they know. Your challenge—especially when planning courses based on ill-structured problems—is to use special elicitation techniques that help experts reveal what they know.

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