December 2014
Intermediate to advanced
576 pages
20h 1m
English
book
Scenario-Focused Engineering: A toolbox for innovation and customer-centricity
by Austina De Bonte, Drew Fletcher
Content preview from Scenario-Focused Engineering: A toolbox for innovation and customer-centricity
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Chapter 1. Why delight matters
Why does delight matter? For many human reasons, of course: the need for joy, as an antidote for loneliness or boredom, as a prompt for action or contemplation. And for software engineers, delight is also at play in their relationship with their customers. This chapter makes the case that satisfying customers with a solid, useful, usable product is no longer good enough. To compete effectively in today’s marketplace, you have to take your work to the next level and delight your customers on an emotional level.
A car story
On my drive to work today, I looked in the rearview mirror and saw a smile on my face. Just ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.