Scorecard Best Practices

Popular Frameworks

There are many popular organizing frameworks being used throughout the world and each has variations. In the survey for the SHAPs (i.e., SUNY, Hyperion, and Pepperdine scorecard) study, respondents who had implemented scorecards were asked to indicate which framework¹ they used.

Respondents could choose from a list of frameworks:

Kaplan and Norton's Balanced Scorecard

Accenture's Value Dynamics

Malcolm Baldrige Award Criteria

EFQM (European Foundation for Quality Management)

Six Sigma

Stern Stewart's EVA

Alternatively, respondents could identify the framework or method used if not on the list. Other frameworks identified included:

APIC (Army Performance Improvement Criteria)

Cranfield University's Performance Prism

PricewaterhouseCoopers' (PwC) Corporate Reporting

Logic Model (alternative to a framework)

Respondents could also indicate that they did not use an organizing framework.

Balanced Scorecard

Drs. Robert Kaplan and David Norton developed the framework for and coined the expression The Balanced Scorecard around 1992.² The Balanced Scorecard is a performance management system that enables an organization to translate its vision and strategy into objectives and measurements. It enables the monitoring of current performance, but also attempts to capture information about how well the organization will perform in the future.

The Balanced Scorecard's standard framework uses four perspectives (see Exhibit 5.3 ): Financial, Customer, Internal Process, Learning and ...