Scorecard Best Practices

Extent of Data and Report Automation

To what extent have organizations attempted to automate their scorecard process? Exhibit 9.2 shows that more than 60 percent of organizations with scorecard systems have automated their system to some extent. However, very few have been able to fully automate their system. Some of the factors affecting the ability to fully automate include:

The number of source systems from which data must be pulled

The openness of source systems (are they proprietary systems or open systems?)

The openness of the target system (the scorecard software)

The accuracy of the data being automated

The availability of data in electronic format (some data is only kept manually)

Exhibit 9.2: Degree of Scorecard Automation

As Exhibit 9.3 shows, automating your scorecard system is likely to prove challenging. Only 10 percent of respondents described this job as “not difficult,” and only 16 percent found it difficult but feel they were eventually successful. Over half of the survey respondents found scorecard automation difficult, but are continuing to work on it.

Exhibit 9.3: Effort Involved in Implementing Scorecard System

The challenges faced in automating the scorecard system will vary depending on the size of the organization. As shown in Exhibit 9.4 , the use of software ...