Chapter 9

Services

In This Chapter

arrow Saving lives through speed to market in healthcare

arrow Strengthening curriculum and optimizing teacher resources for student success

arrow Staying safe — domestically and abroad

There are more than 9,000 [current numbers have this at 80,000] billing codes for individual procedures and units of care. But there is not a single billing code for patient adherence or improvement, or for helping patients stay well.

— Clayton M. Christensen, The Innovator’s Prescription:A Disruptive Solution for Health Care

Scrum within the services industry has enormous potential. We rely on healthcare, education, and public utilities to maintain and enhance our civilized society. Still, there is room for creating lean systems of cost savings and quality improvement. And in many cases, scrum is already being used.

Within each sector, specific challenges arise, too. Unique sets of circumstances exist that need to be dealt with in a tailored way. Many of the outdated systems of development and maintenance arose from simpler times. But as the world grows more complex, so does the need for innovative and flexible project frameworks. Scrum is ideal to deal with new demands. I show ...

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