Stage 11 Crosschecking

DOI: 10.4324/9781003382003-16

As Seconds-in-Command, we are constantly building. We take parts and assemble them into something new that fulfills a need or solves a problem. However, the process of building doesn’t always come easily.

Take, for example, assembling a simple piece of furniture. Many of us have purchased a desk or chair that requires assembly. Like any shopper, we find a product we like that will fit into the available space and is within our desired price range.

When the box arrives at our home, we open it up to find the furniture in many pieces, along with what looks like 1,000 bolts, washers, and nuts. After finding the directions buried in the box, we begin with the first step. And like most directions—whether ...

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