Secure Software Systems

Process Quality

Process quality is a concept that has been addressed in many ways. Because it considers other factors in addition to the effectiveness and efficiency of a process, quality definitions can vary among process implementations. At the simplest, quality can be defined as a lack of defects. However, that definition isn’t really very satisfactory because other factors may be involved. For example, a process may produce parts that consistently fall within the provided specifications yet vary within those specifications to the point where some perform better than others. Or a process that involves interaction with customers may correctly collect all information and complete the desired transactions, but the customer receives a distasteful ...