Secure Software Systems

Incident Management

Regardless of how much planning and testing happens during development and pre-deployment, issues (incidents) do show up in production. These production issues are called incidents because they are unanticipated, a surprise, and cause more problems for the business than something that might have been found during the development process. We have to keep systems and services up and running to the highest level of functionality and performance to make sure the advantages provided by the systems and services help keep the business running optimally. Any impact to the business potentially put business income at risk as well as staff employment at risk. Incident management is the business process of responding to issues that disrupt ...