Appendix 8. Web Hosting Agreement

Introductory Note

THIS IS A FORM OF WEB HOSTING AGREEMENT FOR A COMMERCIAL WEB SITE. THIS FORM IS WRITTEN TO PROTECT AND FAVOR THE HOSTING PROVIDER, BUT PROVIDES A SIGNIFICANT AMOUNT OF SERVICES TO THE CUSTOMER.

BRACKETED LANGUAGE INDICATES OPTIONS OR ALTERNATIVE LANGUAGE. AS YOU WILL SEE, SOME OF THE OPTIONAL LANGUAGE ADAPTS THE FORM FOR USE IN HOSTING OF ONLINE RETAIL E-COMMERCE SITES THAT REQUIRE CREDIT CARD CLEARANCE. THIS FORM INCLUDES A SAMPLE SERVICE LEVEL AGREEMENT (OR “SLA”). THERE ARE MANY VARIATIONS IN THE CONTENT OF SLAS.

THE FORM IS INTENDED TO BE USED AS A SIGNED AGREEMENT. A SIMPLER (BUT SIMILARLY PRO-HOSTING-PROVIDER) VERSION WOULD BE USED FOR A “CLICKWRAP” HOSTING AGREEMENT.

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