Chapter 5. You’re in San Jose, I’m in Bangalore—Let’s Meet

This chapter includes the following topics:

Breakthrough Technology

Travel Costs Drop Dramatically

Richer, More Productive Meetings

Network Implications

In the weeks and months after the September 11 terrorist attacks, businesses around the globe came to the tough realization that they couldn’t count on sending highly placed executives or technical staff to distant locations for key meetings. Disrupted airline schedules, security headaches, and cost-cutting in the wake of a mild recession all led companies to look at ways to connect, communicate, and collaborate without actually meeting face to face.

Webinars and videoconferencing filled the gap somewhat, but their technical ...

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