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Security Monitoring
book

Security Monitoring

by Chris Fry, Martin Nystrom
February 2009
Intermediate to advanced content levelIntermediate to advanced
256 pages
7h 43m
English
O'Reilly Media, Inc.
Content preview from Security Monitoring

Appendix B. SLA Template

In this appendix, you will find a sample service level agreement (SLA) for supporting security event feeds from network devices. This sample SLA is arranged between the network support team (NetEng) and the team to whom security monitoring is assigned (InfoSec). Following the practice of this book, the scope belongs to our fictitious company, Blanco Wireless.

Service Level Agreement: Information Security and Network Engineering

Overview

This is a service level agreement (SLA) between Information Security (InfoSec) and Network Engineering (NetEng). The purpose of this document is to clarify support responsibilities and expectations. Specifically, it outlines:

  • Services provided by NetEng to support network security event recording for monitoring and incident response

  • General levels of response, availability, and maintenance associated with these services

  • Responsibilities of NetEng as a provider of these services

  • Responsibilities of InfoSec as the client and requester of these services

  • Processes for requesting and communicating status of services

This SLA shall remain valid until terminated. Approval and termination indications are noted by signatures in “8.1: Approvals.”

Service Description

This service includes configuration of network devices to support security monitoring. It specifically requires:

  • NetFlow configuration to InfoSec NetFlow collectors

  • Logging configuration to log appropriate syslog messages to InfoSec syslog collectors

  • SPAN configuration on routers to ...

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Publisher Resources

ISBN: 9780596157944Errata Page