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Security Operations Center: Building, Operating and Maintaining your SOC by Joey Muniz, Nadhem AlFardan, Gary McIntyre

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Chapter 8. People and Processes

“The key is to keep company only with people who uplift you, whose presence calls forth your best.”—Epictetus

A strong team is critical to the success of any security operations center (SOC). As the front line for most security incident investigations and responses, they are expected to deliver a consistently robust set of services, often under great pressure and constraint. Individuals within such teams often require a wide range of technical and nontechnical skills, in addition to the ability to work effectively as a cohesive unit. In some SOCs, this also means a seamless stitching of many organizations, both internal and external, to deliver on the SOC’s core mission.

This chapter focuses on developing an appropriate ...

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