Chapter 4. Business Challenges Within the Seven Domains of IT Responsibility

SMALL AND MEDIUM-SIZE ORGANIZATIONS can have millions of transactions occurring every day between customers, employees, and suppliers. Today, many systems are automated. They generate their own transactions in the form of online product queries, searches, inventory checks, authorization checks, and log entries. Tracking of product, pricing, invoicing, service calls, e-mail, instant messages, support tickets, and order processing all require data. One touch of a keyboard generates potentially hundreds of transactions in today's complex business environment. All of this information needs to be protected. Whether the data is stored "at rest" on a hard drive or "in transit" ...

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