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Non-frivolous uses of social media in the public sector

Abstract:

This chapter summarizes the potential of Web 2.0, which can be used to benefit business processes. Commerce can be facilitated by using Web 2.0, and it has allowed individuals and small groups to make a commercial success. Web 2.0 builds on organizations’ existing use of online services. This chapter focuses on the public service, giving example applications. One of them is the use of Web 2.0 for the collaborative production of government services. Another is the use of online petitions signed by citizens and directed at government. Interspersed with the descriptions of possible applications are ideas for future research. In addition to creating applications, it is also possible ...

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