Security: The Human Factor

INTRODUCTION

‘People sometimes make mistakes and do things they aren’t supposed to. After all, they’re only human. Technology, media and telecommunications organisations should focus more on the human facet of security, specifically internal vulnerabilities.’Deloitte, 2010¹

Damage to reputation and brand image, loss of revenue and customer base, leakage of IPR and commercial information to competitors, fines and criminal prosecution, are among the consequences for organisations that suffer security breaches.

Advances in information technology multiply the potential magnitude of breaches, and the speed at which their consequences propagate. Simultaneously, cybercriminals have grown organised and professional, served by a black economy in stolen ...