Chapter 2. Web Speed!

  • Email made Web speed normal

  • A five-year plan is an expensive illusion

  • In a borderless world, innovation is plantinum

I was startled by phone conversations this summer after we returned from a vacation: “How are you?” the callers would ask. “Just got back from two weeks away,” I replied. “Don't I know it! Took me four weeks to get on top of things when I went away for 10 days.” I hadn't said anything about being swamped; the callers just knew it.

There's no downtime. Work is never finished so people use their cell phones during nonwork time and turn the time that's “wasted” into something productive. They call as they drive or shop or wait in restaurants or go to the beach on weekends. People are very aware of the time they've ...

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