Chapter 3. Information Technology Is Too Complicated
Simple is elegant and effective
Like TV, IT should be invisible
IT professionals need to focus on the customer—not the technology
The operating manual for my cellular phone is 83 pages long.
This “telecom instrument” has features I never imagined I would find on a telephone—a personal phone directory, a call timer, a short message service, enhanced voice privacy, and a “scratch pad.” There's a wheel on the left side that controls the features, but consistent with this technology-run-amok appliance, the wheel is not called a wheel. Instead, it's called a “jog dial navigator.” The manual is filled with lots of incomprehensible terms like that. I can't call the company's Help Desk because we don't ...
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