Chapter 1. Patterns for e-business 7
Composite patterns appear in the hierarchy shown in Figure 1-1 on page 6 above
the Business patterns. However, Composite patterns are made up of a number of
individual Business patterns, and at least one Integration pattern. In this section,
we discuss how to use the layered structure of Patterns for e-business assets.
1.2.1 Selecting a Business, Integration, or Composite pattern, or a
Custom design
When faced with the challenge of designing a solution for a business problem,
the first step is to take a high-level view of the goals you are trying to achieve. A
proposed business scenario should be described and each element should be
matched to an appropriate IBM Pattern for e-business. You may find, for
example, that the total solution requires multiple Business and Integration
patterns, or that it fits into a Composite pattern or Custom design.
For example, suppose an insurance company wants to reduce the amount of
time and money spent on call centers that handle customer inquiries. If
customers are allowed to view their policy information and to request changes
online, they will be able to cut back significantly on the resources spent handling
these things over the phone. The objective is to allow policyholders to view their
policy information stored in legacy databases.
The Self-Service business pattern fits this scenario perfectly. It is meant to be
used in situations where users need direct access to business applications and
data. Let’s take a look at the available Business patterns.
Business patterns
A Business pattern describes the relationship between the users, the business
organizations or applications, and the data to be accessed.