Self-Service Linux®: Mastering the Art of Problem Determination

Chapter 1. Best Practices and Initial Investigation

Introduction

Your boss is screaming, your customers are screaming, you’re screaming ... Whatever the situation, there is a problem, and you need to solve it. Remember those old classic MUD games? For those who don’t, a Multi-User Dungeon or MUD was the earliest incarnation of the online video game. Users played the game through a completely non-graphical text interface that described the surroundings and options available to the player and then prompted the user with what to do next.

 You are alone in a dark cubicle. To the North is your boss's office, to the West is your Team Lead's cubicle, to the East is a window opening out to a five-floor drop, and to the South is a kitchenette containing ...