Selling to Anyone Over the Phone

Voice Mail

Think of voice mail as the automation that most individuals and companies have to announce who they are and to accept messages.

Direct First-Person Voice Mail

Congratulations! In this case, you have reached the person’s individual phone at his or her desk or a mobile device. There is a lot you can learn about your customer by listening to the voice-mail recording.

Here’s a tip: If you know you need to make an important call on Tuesday to Jose Juarez, a very solid lead, call Jose’s voice mail late at night, when you know he isn’t there, and listen to his voice-mail message, so you can prepare for the call the next day. Using this method, you will be able to listen to the customer’s voice recording more than once to learn his personality ...