Impact of Etiquette on Your Relationships
The study of etiquette (sometimes called “manners” or “protocol”) reveals a number of ways to enhance your relationship strategy and add value. Salespeople who possess knowledge of the rules of etiquette can perform their daily work with greater poise and confidence. Think of etiquette as a universal passport to positive relationships and respect.
With practice, anyone can develop good etiquette without appearing to be “stiff” and at the same time win the respect and admiration of others. Space does not permit a complete review of this topic, but we cover some of the rules of etiquette that are especially important to salespeople.
Avoid the temptation to address a new prospect by first name. In a business ...
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