13-1 Explain why a salesperson should welcome buyer concerns.
13-2 List the common types of buyer resistance that might surface in a presentation.
13-3 How does the negotiations worksheet form help the salesperson prepare to negotiate buyer concerns?
13-4 Explain the value of using probing and confirmation questions when negotiating buyer concerns.
13-5 List eight specific strategies for negotiating buyer resistance.
13-6 John Ruskin says that it is unwise to pay too much when making a purchase, but it is worse to pay too little. ...