Senior Leadership Teams

7

Coach Your Team—and Timing Is Everything

At the end of a meeting, after intense discussion and tough decisions, Tony Lesston asked for a few more moments from his clearly exhausted leadership team. “I just want to take some time here to give my observations about how this team has been growing since we started this whole thing,” he said. He briefly described some of the behaviors in the team that had improved since the members had begun working together some months before, the norms he saw them consistently enforcing, and the few things they still did not do well despite trying hard: “Like me jumping on top of Hailey’s comment without even understanding her point, when we said we wouldn’t do that.” He then invited the team members to add their ...