5
Plan for Change and Uncertainty
When is work finished? For most of us, it seems pretty simple: it means getting our work done. We learn this early in our school lives: finish your homework. Do your chores. When you’re done, you get to stop working, get to play with your friends, read your books, watch a movie, and so on. We take this idea into our workplaces: finish that report. Do your rounds. Go to a meeting. When you’re done? “Quittin’ time!”
But we need to take a step back and consider what “done” really means. Does it mean that we’ve shipped a product or launched a service? Does it mean that it’s making money for the company? Oddly, usually not. It’s usually a few steps back from that. Sometimes it means, “We’ve built the thing you specified ...
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