8Conflict Management and Negotiation Talent

Two Essential Leadership Skills

Conflict among individuals is inevitable in organizations, then negotiation and agreements are essential to foster progress. The outcome of conflict may be positive or negative; therefore, effective conflict management is necessary to facilitate organizational development and create a stimulating climate.

Conflicts are common; solving them is essential, and leaders play a critical role in the outcome. When conflicts arise, leaders must manage them towards favorable outcomes for all the persons and parties involved to help develop people, teams and the organization (Fisher, Ury, and Patton, 2011).

Recurrent and unsolved conflicts may be a sign of more profound constraints ...

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