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Sentiment Analysis in Social Networks by Bing Liu, Enza Messina, Elisabetta Fersini, Federico Alberto Pozzi

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Chapter 8

Suggestion Mining From Opinionated Text

S. Negi; P. Buitelaar    National University of Ireland, Galway, Ireland

Abstract

Products and services are heavily discussed on social media, which are conventionally used by brand owners, as well as consumers, to acquire consumer opinions. State-of-the-art opinion mining systems provide summaries of positive and negative sentiments toward a service/product and its various aspects. On a closer look, it is observed that these opinions also contain suggestions, tips, and advice, which are often explicitly sought by both brand owners and consumers. This chapter presents a comprehensive overview of the task of mining suggestions from the opinionated text on social media. Various aspects of the ...

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