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Servant Leadership in Action by Renee Broadwell, Ken Blanchard

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Chapter 5Great Leaders SERVE

MARK MILLER

I met Mark Miller several years ago when I went to Atlanta to speak to all the Chick-fil-A managers. I was instantly blown away by his creative thinking about servant leadership. As a result, he became one of my favorite coauthors, on both The Secret and Great Leaders Grow. When you read this essay, you’ll see what I mean. —KB

ALMOST TWENTY YEARS ago, our team at Chick-fil-A, Inc., began work on a project to accelerate leadership development across the organization. Our first conclusion: we needed a common definition of leadership. Any attempts to scale the process of helping leaders grow would be frustrating, if not futile, without a clear picture of success.

After a lot of research, discussion, and debate, ...

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