Chapter 6Servant Leadership

What Does It Really Mean?


I’ve come to admire Mark Floyd from our work together at conferences designed to spread the word about servant leadership. He’s not only a successful entrepreneur, but also an extraordinary thinker about what it takes to be a servant leader. Mark and I both believe that everyone is a potential servant leader. Regardless of whether we have an organizational position, we are all potential servant leaders as we interact with others on a day-today basis, as Mark emphasizes in this essay. —KB

SERVANT LEADERSHIP IS about helping people succeed both professionally and individually. It’s all about serving those you are responsible for and those you are responsible to.

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