Servant Leadership in Action

Chapter 36Serving from an HR Perspective

SHIRLEY BULLARD

Almost twenty years ago, we were blessed to talk Shirley Bullard into creating and developing the HR operation in our company. I don’t know many people who are as competent and caring as Shirley. This essay will show you the important servant leadership role that HR has in both good times and bad. Thanks, Shirley, for being the great servant leader you are. —KB

I FIND THAT I am still surprised at how long I have been working in the field of HR (human resources)—it’s been more than forty years. I got into HR completely by accident when someone told me they thought I would be good at it. Back then, I did not know much about the field except that HR professionals hire and fire people. If that ...