CHAPTER 1
Serve Your Boss and You Serve Your Team
“Nathan, I'm going to meet with my boss to let him know that my team cannot succeed with only three managers. I used to have four, as you know, but they never let me fill the position when Lisa left. It's just too much for us, man.”
I could feel the tension through the phone in Steve's voice. Steve is the director of eight regional rehabilitation centers in California. He's good at his job and a well-liked and even respected leader, especially by his boss. But the stress was getting to him: After Lisa left for another job, the company decided to try and reorganize instead of filling her position. Steve's boss told him the team would have do the work with three managers for the time being.
Did ...
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